Speech Analytics
The AI-driven tech to get valuable insights from customer conversations, the process of extracting meaning from audio recordings and analyzing that data for relevant and meaningful business intelligence.
Migration to a new communication platform can be a nightmare and often requires to keep multiple systems alive for compliance purposes. This is both cumbersome and costly, and may well result in additional time and resources consumed instead of easing the burden by moving to a SaaS solution.
The time has come to bring those ideas and plans to life. Let us help you consolidate and ensure a successful digital transformation!
Our Professional Services team has a track record of analyzing and integrating the recordings of the most common 3rd Party recording solutions as well as standardized formats like WAV and MP3.
You will benefit from a consolidated view of all your compliance-relevant recordings, a smooth transition from your legacy platform to the collaboration tool of choice, and Recording Insights.
The AI-driven tech to get valuable insights from customer conversations, the process of extracting meaning from audio recordings and analyzing that data for relevant and meaningful business intelligence.
Anywhere365 Dialogue Cloud delivers the reliability and security modern omnichannel contact centers demand while allowing you the flexibility to easily integrate your back-office systems and the latest technologies into your agents’ workflows.
The new way to disrupt cybercrime; SpyCloud protects your enterprise from cyberattacks by safeguarding employee and consumer identities – with automated solutions powered by Cybercrime Analytics.
After advocating for product development and successfully implementing Speech-to-Text technology to support the Thai language, we've reached a significant milestone. Additionally, Analytics technology enables us to extract valuable insights from vast amounts of audio data, transforming business operations in Thailand. With AI technology backing us, we can exceed expectations and drive progress. The transformation of the "call center" from a "cost center" to a "revenue center" highlights its newfound significance as an invaluable, previously overlooked source of data.
Our Speech Analytics solution offers remarkable flexibility. It seamlessly integrates with your existing brand, eliminating the need to overhaul your entire system. Whether you prefer an on-premise solution to complement your current setup or opt for a fully cloud-based or hybrid approach, the choice is yours.
If you're working with a legacy system, the process is straightforward: export audio files into the specified standard format and effortlessly import them into our system. You can even automate this process by scripting the timing. And remember, we're here to offer free consultations to help you make the best decision for your business.
Learn MoreCloud technology is increasingly gaining popularity due to its added convenience in modern work and business systems. As a result, more companies are transitioning to cloud-based IT services at the enterprise level. If your organization is considering adopting a cloud system, it's essential to understand that today's enterprise cloud service model offers a variety of options. One of the most talked-about models is Platform as a Service (PaaS).
Cloud Contact Center, also known as Contact Center as a Service (CCaaS), is a software deployment model that allows companies to procure only the technology they require. CCaaS integrates cloud-based calling Private Automatic Branch Exchange (PABX) with a comprehensive suite of contact center features, including Automatic Call Distributors (ACD), Computer Telephony Integration (CTI), Interactive Voice Response (IVR), IP phones, Softphones, Auto Call Back, and more.
The digital transformation of contact centers has been accelerated by lockdowns and stay-at-home orders, leading to rapid changes. These changes not only affect operations within contact centers but also impact customer expectations.
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While digital technology has undoubtedly enhanced convenience in people's daily lives worldwide, it has also brought forth the inevitable challenge of cybercrime. This menace poses a growing threat to national economies, private businesses, and individuals alike. Recent statistics from 2021 reveal that global cyber threats resulted in over 6 trillion US dollars in damages. In Thailand, alarming statistics from the National Economic and Social Development Council (NESDB) in March 2022 indicate that more than 50% of Thais fell victim to online fraud over the past year, with 2 out of 5 individuals being duped, resulting in an average loss of approximately 2,400 baht per person.
Cybercrime Analytics (C2A) offers a proactive approach to combat cybercrime. By gathering attack data from various sources including the internet and the Darknet, this innovative concept utilizes AI technology to analyze and summarize raw data into actionable insights. This empowers security and fraud prevention teams to make more impactful decisions, safeguard against cyberattacks, protect customers and profits from fraud losses, and swiftly identify cyber crimes. Achieving this requires an advanced and scalable process capable of processing and comprehending breaches and exfiltrated data from a diverse range of malware in unstructured formats. The outcome is actionable intelligence that organizations can utilize to bolster their cybersecurity defenses and mitigate risks effectively.
Learn MoreElevate your IT infrastructure to modern standards with services tailored to design, install, and enhance efficiency. Leverage Cloud Services to tailor solutions to your business needs. Swiftly manage and provide IT assistance, ensuring seamless operations and resolving issues promptly for enhanced business comfort.
With over 10 years of experience in the speech industry, our engineering team boasts exceptional expertise and certifications in various domains. These include telephony technologies such as TDM, digital, and Voice Over IP (VoIP), as well as contact center solutions. Additionally, we specialize in Omni-Channel recording software, software development, Application Programming Integration (API) across multiple programming languages, and cyber security.
We are well-equipped to provide IT support services tailored to meet your needs, whether within Thailand or across Southeast Asia. Our services can be delivered onsite or remotely, ensuring seamless support for your operations.
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Penetration Testing, or Pentest, is a risk assessment method that involves probing systems to identify vulnerabilities in accessing various systems. Conducted by experts, it assesses the risk of a customer's network system to pinpoint weaknesses. This comprehensive test provides detailed reports and risk assessments, enabling proactive prevention and detection of vulnerabilities. It's an essential measure for organizations requiring enhanced security and regular system checks to mitigate cyber threats effectively.
External Testing attacks company assets accessible from the Internet, aiming to steal sensitive information. Internal Testing simulates attacks from within the firewall, often by exploiting stolen employee credentials. Blind Testing assesses security measures with limited information, where the hacker only knows the company's name. Double-blind Testing occurs without the IT team's knowledge, requiring prior approval and a defined scope. Targeted Testing involves collaboration between testers and security teams to simulate real hacker scenarios, enhancing problem-solving skills and security measures.
We are pleased to offer fundamental cybersecurity advice. Our Red & Blue team comprises professionals with over 20 years of industry experience, working collaboratively and equipped with modern tools. Additionally, we provide basic training courses for employees within your organization. Don't wait until it's too late—contact us now to ensure the steady, prosperous, and sustainable progression of your business. Reach out to us at +66 2 026 2323.
Contact usIn today's customer-centric landscape, communication with financial partners extends beyond traditional landline telephones. Customers now utilize a variety of channels such as mobile and fixed-line voice, chat, video, and Microsoft Teams meetings based on their convenience. As a result, customer communication is now distributed across multiple channels.
Recording solutions must adapt to this shift by capturing communication across all channels within a unified system. By integrating additional data from CRM systems, transactions can be reconstructed comprehensively, even across various communication channels.
ASC offers an Omni-Channel Recording Solution, enabling the recording of multiple channels within a single system. Whether it's landline calls, mobile calls, video, PC screen, chat, or Microsoft Teams meetings, all communication can be recorded simultaneously. This comprehensive approach allows for the seamless replay of various channels, facilitating the reconstruction of complete audit trails for transactions. Thus, organizations can easily discern what was communicated across different channels at any given time.
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