Typically, within an operations control center, several public safety organizations – like the fire department, police, and ambulance - work together hand in hand and share the same system resources. Nevertheless, a strict separation of sensitive data is mandatory to protect the personal rights and confidential information of every individual.
Within a multi-tenancy solution, your recording system must be able to distinguish between client-specific settings and system administration. Furthermore, your system must support media storage separated by the client, as well as client-specific encryption and storage strategies to ensure that you can meet all the varying requirements of the individual public safety organizations for their functionality and security.
ASC provides a real multi-tenancy solution that allows you to leverage the given resources easily and economically across several public safety organizations. Your system administrators can assign different recording integrations and storages by the individual clients, and all that without any access to sensitive customer data. The client layer provides for a dedicated client administrator, who has the right to create users, rights and roles, configure recording rules, and therefore meets all legal requirements.
The penalties for violations and non-compliance with data protection agreements are severe, with fines reaching up to 4% of global revenue or nearly 20 million euros under Article 83(5). For instance, Facebook and Google faced fines of nearly 10 billion coins, while H&M and British Airways were fined 1,200 million baht and 800 million baht, respectively, for data processing violations.
In Thailand, the Personal Data Protection Act (PDPA) aims to safeguard citizens' personal data, with violations potentially resulting in fines up to 5 million baht or five times the violation's fine. Additionally, damages to reputation may lead to a prison sentence of up to six months.
Despite PDPA's recent enactment in Thailand, high-profile violations have been scarce, possibly due to a lack of awareness among Thai citizens. However, it's crucial for businesses to recognize the importance of personal data protection and prepare for potential lawsuits. Consult with us for free expertise in Compliance Recording & Analytics in Thailand and APAC. -Vasvox.com
Speech analytics is a game-changer, harnessing the power of vast data troves to unveil valuable insights. This transformative technology not only enhances business planning and strategy in Thailand but propels operations to unprecedented levels of efficiency. With the backing of AI technology, the progress achieved surpasses even the wildest expectations, reshaping the perception of call centers from mere cost centers to pivotal revenue generators.
Previously disregarded, customer conversations now emerge as a goldmine of invaluable data. By leveraging speech analytics, businesses gain actionable insights to inform strategic sales initiatives, driving enhanced profitability and growth. This newfound understanding allows for targeted marketing and sales efforts, including up-selling and cross-selling, seamlessly integrated into the customer experience journey.
Our esteemed banking clientele relies on speech analytics across various functions, from personalized investment advice to efficient debt collection strategies. This technology reveals previously unseen dimensions of data, empowering comprehensive analysis and informed decision-making. As pioneers in the industry, Vasvox offers robust solutions that revolutionize data utilization and drive business success. Contact us today to experience the transformative power of speech analytics firsthand. Reach out to us at info@vasvox.com or give us a call at +66 (0)2 026 2323.
The volume and complexity of data available to analysts and investigators make it hard to find the right information in a short enough time to support the right decisions. On top of that, finding the right team with the perfect skill set is an expensive and time-consuming process.
Getting what an organization needs from traditional threat intelligence tools often requires knowledge and experience that looks more like data science. The tools are often painful to use, and take a lot of time to properly craft a query to get the information the team needs, if it even exists.
SpyCloud makes it fast and simple to get the most impactful information in a format that is easy for analysts to use and even easier for decision-makers to interpret. SpyCloud is the ultimate force multiplier for analysts –providing a wealth of quality analytics to profile threat actors, opening up new angles to investigate, and illuminating connections that make it faster and more efficient to achieve desired outcomes.
Are you struggling with managing legacy recordings? Fret not, as we've got you covered! Let us simplify your journey towards compliance and efficiency!
Transitioning to a new communication platform can be a daunting task, especially when compliance requirements necessitate the retention of multiple systems. This often leads to complexity and increased costs, consuming valuable time and resources. Instead of enduring this hassle, consider transitioning to a Software as a Service (SaaS) solution.
Our Professional Services team specializes in analyzing and integrating recordings from various third-party solutions and standardized formats like WAV and mp3. With our expertise, you'll enjoy a consolidated view of all compliance-relevant recordings, a seamless transition from your legacy platform to your preferred collaboration tool and Recording Insights, and expert assistance in consolidating your systems to ensure a successful digital transformation.
Even though the new digital solutions offer major advantages such as working remotely, it is likely that some companies, especially those from the financial sector, will return to their old ways when possible, now having the advantage of the flexibility and knowledge on how to work from anywhere, if necessary. This knowledge will ease future collaborations and mergers.
COVID-19 not only changed contact centers internally but customer expectations were also influenced by the pandemic. While contact centers temporarily struggled with decreasing available agents as a result of the pandemic, calls to contact centers increased significantly. Since customers were unable to go into the store to discuss their problems, the only other option that allowed real human interaction was phone calls.
Specifically, in the financial and travel sector, customers were unsettled, which led to immense growth in call volume. To handle the increase in calls, contact centers had to find a way to qualify the calls. IVR systems were installed to prioritize the calls and decide to treat them automatically, propose a callback, or transfer it to an agent. Additionally, more information was added to websites in order to answer as many questions as possible beforehand and decrease calls.
On-Premise, or On-Prem, refers to an IT infrastructure system installed and utilized within an organization's premises. With On-Premise systems, the organization manages all aspects, including administration, usage, and maintenance, internally. This often necessitates a dedicated team with specialized IT knowledge to oversee the infrastructure.
Cloud, or On-Cloud, is a hosted service accessible via the internet. Users typically pay for the services they utilize. On-Cloud services offer convenience, allowing users to access programs and leverage processing systems hosted remotely. Additionally, users can rent storage space for data storage needs.
Hybrid solutions combine aspects of both On-Premise and Cloud systems. This approach is beneficial for organizations dealing with large volumes of data. While On-Premise infrastructure offers robust data storage capabilities, Cloud services provide flexibility and scalability. Data can be synchronized between the two systems, enabling seamless integration and enhancing data analysis capabilities.
The pandemic outbreak of COVID-19 prompts more and more companies to look for solutions to enable working from home and remotely without having to change familiar processes.
Especially for employees from the financial services industry, this is no easy feat as strict regulations regarding recording and archiving of calls apply. Customer consultation used to be impossible from home as the means to record a call were only available at the office.
ASC’s Recording Service offers a flexible solution. Quickly deployable, uncomplicated, and cost-effective solution for employees working from home. The employees who would otherwise lack legally compliant recording and archiving of consultation conversations with their existing communication solution.
Many companies have had to cease operations due to the inability to sustain business during this crisis. However, there are shining examples of swift and decisive adaptation, such as a bank in Thailand that invested in completely transforming its old telephone system to Microsoft Teams. Admirable are the executives who demonstrate vision and courage in making such decisions.
Businesses, especially customer service call centers, heavily rely on consistent communication with customers via phone calls. Utilizing Speech-to-Text technology in such businesses allows automatic transcription of conversations between agents and customers into text format. This helps in reducing time and costs associated with data verification and management. Additionally, it enables businesses to analyze conversation data to identify areas for improving customer service and enhancing operational efficiency.
Converting speech into text, or Speech-to-Text, is a tool that is suitable for use in various governmental agencies that regularly need to record meetings. It enables employees to work more conveniently and efficiently. By simply copying and pasting the entire text that the system converts from speech into text into document software like Microsoft Word, there is no need to retype it. Staff only need to review and edit the document format. We can easily comply with the Electronic Meeting Standards (Thailand) and the Royal Decree on Electronic Meetings B.E. 2563 (2020), particularly the responsibilities of meeting organizers outlined in Section 9 (1)-(5), which is a highlight of our system. This can be done effortlessly during the COVID-19 pandemic.
Utilizing Speech-to-Text technology in communication-intensive businesses such as news agencies or companies with regular verbal interactions brings numerous advantages. For instance, gathering data from appointments or video conferences to analyze information or generate summarized reports enhances the reasoning and accuracy of business decision-making and planning significantly.
Utilizing Speech-to-Text technology enables security agencies to analyze information comprising conversations or critical messages, aiding in the detection of potential risks or abnormalities that may occur, such as data breaches, fraud, or illegal activities. Analyzing voice data obtained from Speech-to-Text also helps organizations generate crucial insights for decision-making and planning to prevent or respond to security-related challenges at both organizational and national levels.
